Terms of return of goods
Return or exchange of goods is carried out in accordance with the provisions of the Law of Ukraine "On Protection of Consumer Rights" No. 1023-XII of 12.05.1991.
If the Buyer purchases an unfit food product, the Seller shall replace it with a food product that is fit for consumption or refund the Buyer the money paid by the Buyer. In this case, settlements with the Buyer shall be made in the following manner:
- when replacing a defective product with a product of a similar article of good quality, the price of which has changed, the cost is not recalculated;
- when replacing a defective product with the same product of another item of good quality, the cost of the defective product shall be recalculated, in the event of a price increase, based on its value at the time of exchange, and in the event of a price decrease, based on its value at the time of purchase;
The money paid for the goods shall be returned to the Buyer within the period agreed upon by the parties, but not later than within seven days.
If the goods are available, the Buyer's request for their replacement shall be immediately satisfied, and if there is a need for a quality check - within fourteen days or as agreed by the parties.
According to Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 "List of Goods of Good Quality Not Subject to Exchange (Return)" food products of proper quality are not subject to exchange. Given the fact that there may be significant circumstances when there is a need to return goods of good quality, we are ready to consider this possibility. In this case, the requirement of subpara. 3, Part 1, Article 9 of the Law of Ukraine "On Protection of Consumer Rights" No. 1023-XII of 12.05.1991. Goods of good quality are exchanged if they have not been used and if their presentation, consumer properties, seals, labels, and the payment document issued to the Buyer together with the goods sold are preserved.
The buyer has the right to return or exchange the goods within fourteen days from the date of receipt of the goods.